Move-In/Out Coordinator in 2250 Indian Creek Blvd., W. at Indian River Estates

Date Posted: 10/15/2019

Job Snapshot

Job Description

Join our team at Acts Retirement-Life Communities! Acts has been setting the standard for excellence in senior retirement living since 1972, with a vision founded in faith and guided by a commitment to integrity and loving kindness.

Summary Statement:

Ensures that apartments have been properly prepared for new residents, and to ensure that the transition to their new home is as smooth as possible.

Essential Job Functions

• Takes new resident to apartment and discusses work to be completed on apartment.
• Completes additional work/upgrade authorization form if the resident requests any upgrades beyond the standard specifications.
• Coordinates with the maintenance supervisor any changes the resident has requested to determine the cost of requested upgrades.
• Coordinates the completion of the apartment, which includes but is not limited to, assisting the new resident with carpet selection, ordering and arranging installation of carpet and window treatments, coordinating requested upgrades and following up in a timely manner any questions the new resident may have regarding the apartment’s status.
• Keeps abreast of each stage of the apartment renovation and notifies executive director accordingly.
• Communicates to the executive director when the apartment is in “move-in” condition, so that the executive director can perform an apartment inspection to confirm that all work has been completed satisfactorily.
• Coordinates with resident a final inspection of completed apartment. Provides resident with a basic understanding of the mechanical features and appliances of the apartment.
• Will notify all department supervisors when a move-in date has been set.
• Provides keys to the resident and coordinates parking assignment.
• Acts as liaison for the new resident to assist them through the entire move-in period.

• Communicate move-out and transfer notifications to stakeholders.

• Primary point of contact for residents and family members for move-outs and transfers.

• Coordinate resident move-out services, including donation sales, charitable organization pick-ups and disposal of items.

• Set up or transfer existing or new emergency services prior to occupancy in new home (ie. Red Alert, check in, etc.)

• May perform other duties as assigned.

Job Requirements

Critical Skills and Knowledge Necessary

• Good people contact skills
• Communication skills sufficient to communicate effectively with a variety of individuals ranging from top management to the resident population
• Good organizational and time management skills
• Familiar with current office procedures and equipment
• Able to deal effectively with senior population

The critical skills and knowledge required to successfully perform the functions of the position are normally obtained thru the completion of a high school education and two-four years of business experience - post high school graduation. On the job training will be required to learn [example: the specific computer programs and company procedures].

Physical Demands

• Occasional lifting and carrying of weight up to 10 pounds
• Requires frequent sitting
• Frequent reaching at areas ranging from below knees to above shoulder
• Frequent simple grasping
• Frequent fine finger manipulation
• Frequent talking and hearing
• Occasional visual accommodation "adjusting lenses"

Environmental Conditions

• Indoors - 100%
• Climate controlled office/nursing home environment

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